FAQ

Q: Is your furniture made from solid teak?

A: Our customers have the option of Teak or Mahogany. Our online single item purchases are priced out as Mahogany wood only. Both options are made from solid cured wood to prevent splitting - we also use any particle wood are veneers in the construction of our furniture.

Q: How long will it take for the furniture to reach my local port?

A: Typically to the USA or Europe - 25/30 days.

Q: Is it easy to import a whole container?

A: Yes, it's quite a simple process. We only deal with reputable shipping companies and we will be pleased to let you have container shipping prices to your nearest port.
After the container has left our port in Indonesia, we send you all the necessary shipping documents which you then give to your local freight forwarder. He will make arrangements with you for delivery to your home or business.

Q: Are there any local taxes for me to pay when I import furniture from Indonesia?

A: All countries have different rules and regulations. Fortunately Indonesia is still usually classified as a developing country so there should be little or nothing to pay but the best advice will come from your local customs broker or agent.

Q: How long is production time for my furniture?

A: For container from new customer we need 7-8 months. If we have stock the items you order then production time may be faster to shipment. For regular customers with larger orders we can work out a production schedule.

Q: What are the payment terms?

A: We accept a 50% deposit from total order, the balance of 50 % would be paid after we sent a copy of Bill of Lading (B/L) by fax or email. After we have received of your full payment on our account we direct to send you all origin documents by FedEx or DHL courier immediately.

Q: Can you make custom furniture to order?

A: Yes, we can. All we need is a sketch and some dimensions and we will be pleased to let you have our quotation. If you have seen the furniture you like somewhere else on the internet we will also be glad to keep our competitors on their toes by allowing you to let us reproduce their merchandise for less the cost. Just send us their item numbers and the web address where it is located and we will send you our own quote for less if it is possible...GUARANTEED.

Q: What happens if the furniture arrives damaged?

A: Our furniture is securely packed and cased in timber framing before dispatch and should reach you in perfect condition. Be aware though those accidents in handling can happen. We advise that you take out local insurance in your home country to cover the risk from the date of shipping to the date of delivery. If you already have home insurance you should be able to add this additional cover at small cost and in the unlikely event that any goods have suffered damage during transit you will be better placed to deal with the insurance claim locally.